Free applicant tool
911 call-taking audio practice
Hear a fictional caller–dispatcher conversation using your browser's available voices, take notes in real time, and learn which critical facts you captured.
Audio call-taking simulator
Listen, take notes, capture the facts
Choose a call length, play the complete caller-and-dispatcher conversation, and write your own notes while the audio runs.
Novelty voices are excluded. Natural, Premium, and Enhanced variants are preferred when your browser offers them. Whisper is an optional caller voice for quiet-caller practice, never an automatic choice. Voice names are hints; use Test both voices to check the sound on your device.
Write fragments, not a transcript
Listen for the caller’s name, exact address, situation, callback number, descriptions, injuries, hazards, direction, and any vehicle or plate. Spelling, capitalization, punctuation, and abbreviations do not need to be perfect.
Play the call before grading.
A separate fictional demonstration
Capture what the caller said, without filling the gaps
This fixed transcript is not a call from your active exercise. The live tool accepts free-text notes and compares them with selected facts using a forgiving, weighted matcher. It does not use structured CAD fields or measure WPM or keystrokes per hour.
Dispatcher: What is the location? Caller: 218 Market Street, near Civic Plaza, in fictional Cypress Junction. A bicycle was taken from the rack about five minutes ago. Dispatcher: What is your name and callback number? Caller: Lena Hart. 209-555-0148. I did not see who took it. Nobody here is injured.
One applicant's example notes
N: Lena Hart A: 218 Market Street near Civic Plaza CALL: bicycle taken INJ: nobody injured
| Fact | What was said | Example note result |
|---|---|---|
| Caller | Lena Hart | captured |
| Address | 218 Market Street | captured |
| Cross street | Civic Plaza | captured |
| Event | Bicycle taken | captured |
| Callback | 209-555-0148 | missed |
| Injury report | Nobody injured | captured |
The callback was spoken but omitted from these notes. Record the missing digits next time. The caller did not identify a suspect: adding a person's name would invent a fact. A high match score does not certify that every extra statement in a note is supported.
Start with a short call, write location and callback immediately, then add brief labels for the event and hazards. Grade once, compare each missed fact and retry one habit. Replay and pause are available here; an employer's assessment may have different rules. Browser voices determine the sound and approximate duration.
Use it deliberately
Build a repeatable listening system
- Test both voices, choose a call length, and press Play full call.
- Take short labeled notes while the caller and dispatcher speak.
- Grade your notes to see captured, close, and missed facts.
- Use the personalized next-call plan, then try a new randomized scenario.
Build the supporting skills