Set urgency
Emergency means active danger, immediate life safety, fire, serious medical need, or a moving roadway hazard. Completed events without immediate danger are non-emergency.
Free dispatcher skill builder
911 dispatch decision simulator
Answer the call, follow the visible fictional response guide, read every street on the map, and decide which available units should respond.
Interactive map and radio simulator
Work the call. Read the board. Send the response.
Listen to a fictional call, take notes, classify it, locate it, and choose from the units currently available in Cypress Junction.
Shift length
Call 1 of 5New shift
Fictional shift policyUse these rules to score every call
Choose a service
Choose police, fire, medical, or multi-service based on the main hazards described—not on assumptions.
Apply disposition
Active events and routine field complaints receive units. Cold fraud, safe lost/found property, and cold vandalism use remote reporting in this fictional town.
Assign resources
Use available units only. Fill the required unit types, prefer the incident district, then use the closest neighboring district. Do not over-dispatch.
These rules are invented for this exercise. They are not instructions for a real agency or emergency.
Transparent scoring
Quick response guide
Choose the call type, then scan the exact classification and units. Tap a row only when you need its trigger details.
Active domestic disturbanceEmergency · Police · Field response2 patrol units
Use when: Active conflict; no weapon displayed and no injury needing medical response
Domestic assault with injuryEmergency · Multi-service · Field response2 patrol units · 1 medic unit
Use when: Active or just-occurred domestic assault; injury needs evaluation; no weapon displayed
Domestic incident with weaponEmergency · Police · Field response2 patrol units · 1 police supervisor
Use when: A firearm, knife, or other weapon is displayed or directly threatened; no injury reported
Domestic weapon incident with injuryEmergency · Multi-service · Field response2 patrol units · 1 police supervisor · 1 medic unit
Use when: Weapon displayed or directly threatened and an injury needs evaluation
Send every unit listed. A police or fire supervisor appears in the unit list only when required. Training policy only—real agencies set their own response plans.
Live resource mapCypress Junction · fictional town
AvailableBusyOut
Street indexEvery call road appears here and inside its district
- D1 · North DistrictSummit Avenue · Pine Ridge Road · Northgate Boulevard · Cedar Lane
- D2 · West DistrictHarbor Street · Westbrook Drive · Willow Avenue · Mesa Court
- D3 · Central DistrictMarket Street · Main Street · Civic Plaza · Third Avenue
- D4 · East DistrictOrchard Avenue · Lakeview Drive · Sunrise Boulevard · Parkside Lane
- D5 · South DistrictValley Road · Southline Avenue · Juniper Street · Depot Way
Unit status boardSelect units here or on the map
0 selectedIncoming practice call
Transcript hidden until gradingCallerFemale voice
DispatcherMale voice
Voice setup · one-voice fallback
Enter your dispatch decisionMake each choice from the call and fictional policy
Current entry
Urgency not set · service not set · district not set · disposition not set
Units: none selected
Play the call first.
What this trains
One call, several decisions
California POST says dispatcher selection testing measures verbal, reasoning, memory, and perceptual abilities. This independent tool combines similar general abilities in an original, untimed working exercise.
Capture an address, current situation, hazards, and other call details while two voices alternate.
Separate active life-safety events from completed or routine reports using the supplied rules.
Match a spoken street and cross street to one of five fictional response districts.
Check status, fill required roles, prefer the incident district, and avoid over-dispatching.
Original and unofficial
100 fictional scenario paths
Every caller, address, town, event, response policy, unit, and explanation in this simulator was created for practice. It does not reproduce a secure exam, represent a real dispatch center, teach agency protocol, or predict a POST score. In a real emergency, call 911 and follow the responding agency's instructions.